Last updated: October 11, 2026
We want you to love your LumierLab purchase. If something isn't right, here is how returns work.
30-day returns on unopened products
You may return any product within 30 days of delivery as long as it is unopened, unused and in its original sealed packaging. For hygiene and safety reasons, we cannot accept returns of skincare products that have been opened or used.
Damaged, defective or incorrect items
If your order arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, including shipping, at no cost to you. In this case the product does not need to be unopened.
How to start a return
- Email us at luxurylogistic1@gmail.com with your order number and the item(s) you want to return.
- We will reply with return instructions and the return address. Returns sent without contacting us first cannot be accepted.
- Pack the items securely and ship them back. Unless the item was damaged or incorrect, return shipping costs are the customer's responsibility.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. Original shipping charges are non-refundable.
Exchanges
The fastest way to get a different product is to return the unopened item and place a new order.
Sale items, kits and gift sets
Items purchased on sale follow the same policy. Kits and gift sets must be returned complete and unopened.
Questions
Contact us anytime at luxurylogistic1@gmail.com.